Melia Casa Maya Cancun All Inclusive, Cancun - Reviews, Room Options & Prices 2025

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About the Hotel

Boulevard Kukulcan Km 5.5. Zona Hotelera, Cancun, Mexico, 77500

Melia Casa Maya Cancun All Inclusive is a family-friendly hotel situated at the heart of Cancun's Hotel Zone, featuring over 2391.98 yd² of pristine white sandy beach alongside the turquoise waters of the Caribbean. The hotel is well-regarded for its Chaac Water Park, which offers entertaining water slides and attractions for all ages. Its location places guests near various dining, nightlife, and shopping options, enhancing the overall vacation experience. With a mix of culture and leisure, it is a prominent choice for travelers seeking diverse activities in Cancun.

Location

Melia Casa Maya is conveniently located in Zona Hotelera, an area known for its all-inclusive resorts and vibrant nightlife. The hotel's prime location enables easy access to top restaurants, shopping centers, and golf courses. Visitors can also arrange safe transportation services to and from the airport, ensuring seamless transfers for both individual and group travel.

Rooms

The hotel offers spacious Junior Suites, designed to provide comfort for families and groups. Each suite includes modern amenities such as a flat-screen TV, a fully equipped kitchen, and private bathrooms with essential toiletries. Guestrooms are air-conditioned and feature terraces that provide exclusive views of Cancun's coral reef. Additionally, the suites are equipped to accommodate both adults and children effectively.

Eat & Drink

Dining at Melia Casa Maya includes two primary restaurants: La Veranda, serving an international buffet, and Las Brisas, focusing on Mexican and seafood specialties. Guests can enjoy a variety of flavors, including breakfast options that feature typical Mexican dishes as well as continental fare. The hotel also has a snack bar and a lobby bar, offering national and international beverages, catering to diverse culinary preferences.

Leisure & Business

The hotel ensures a range of leisure facilities, including two heated pools separated for adults and children, and the Chaac Water Park, which boasts exhilarating water slides. Recreational options extend to outdoor tennis courts and a 24-hour fitness center. An interactive activities program is available for guests of all ages, creating opportunities for engagement and fun throughout their stay.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Melia Room Ocean View

Max:

2 persons

41 m²

Bed options:

1 King-size bed

Sea view

Shower

Air conditioning

room details

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The Level Room Ocean View

Max:

2 persons

41 m²

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

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The Level Room Swim Up

Max:

2 persons

41 m²

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

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Getting around

A guide to all available transportation options

City Centre

Cancun 7.2 km

Airports

Isla Mujeres (ISJ) 22.0 km

Cancun (CUN) 22.7 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Wi-Fi

Parking

Off-site car park

24-hour services

24-hour reception

24-hour security

Babysitting

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Private beach
Lift
Vending machines
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Water sports
Tennis court

Guest Parking

Electric kettle

Services

Paid shuttle service
Valet parking
Housekeeping
Laundry

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Packed lunches

Children

Children's menu
Children's pool
Water slides
Children's play area
Toys
Kids club

Spa & Leisure

Indoor swimming pool
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Entertainment
Sun terrace
Garden area
Pool with view
Shallow end

Room features

Air conditioning
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV

Location

Boulevard Kukulcan Km 5.5. Zona Hotelera, Cancun, Mexico, 77500

Map view

street view

Boulevard Kukulcan Km 5.5. Zona Hotelera, Cancun, Mexico, 77500

City landmarks

Blvd. Kukulcan Km 4.5 Terminal Playa Linda Hotel Zone

Scenic Tower Cancun

1.1 km

Church

Parroquia de Cristo Resucitado

1.6 km

Blvd. Kukulcan km.5

Galeon Capitan Hook

910 m

Harbour

Aquatours Cancun

1.1 km

Marina Adventure Bay

Bungee in Cancun

1.1 km

Kukulcan Boulevard

Playa Tortuga Ferry Terminal

1.2 km

Beach

Playa Tortugas

1.7 km

Blvd. Kukulkan k.m. 3.5

Sail Away Cancun

1.2 km

Blvd. Kukulcan Km 9

Cancun Convention Center

3.4 km

CancunMexico

El Eden Ecological Reserve

2.6 km

Beach

Playa Las Perlas

2.7 km

Andiani Travel Group

2.6 km

Monumento a los Ninos Heroes

2.6 km

Night club

Coco Bongo

3.6 km

Kukulcan Boulevard

Club De Playa

3.1 km

Night club

The City Nightclub

3.6 km

Night club

Palazzo

3.6 km

Night club

Mandala Nightclub

3.5 km

Gallery

Galeria Balance Cancun

3.3 km

Beach

Chac Mool Beach

3.6 km

Market

Mercado 28

6.1 km

Night club

Daddy'O

3.5 km

Av. Bonampak

Malecon Tajamar

3.7 km

Blvd. Kukulcan Km 4 Hotel Zone

Museo de Arte Popular Mexicano

3.8 km

Beach

Playa Forum

3.6 km

Beach

Mandala Beach Club

3.6 km

Night club

Barezzito Puerto Cancun

3.6 km

Nearby

Beach

Playa Langosta

270 m

Blvd. Kukulkan 5. 5 Playa Langosta

Float Fun Cancun

110 m

Blvd. Kukulcan Km. 4.5

Jardin del arte

560 m

Restaurants

Cocoa Grill & Seafood Restaurante

830 m

Blvd. Kukulcan Km 4.5 En Grand Oasis

Reviews and Ratings

Feedback from previous guests about their experience.

82%

enjoyed the hotel and would happily stay again

8.2/10

Great

Rooms

7.2

Location

8.4

Service

7.0

Dining

6.4

4/5 based on 1999 reviews

#94 of 273 hotels in Cancun based on Tripadvisor

Dominic

United Kingdom, March 2025

5.8/10

My stay at Melia Casa Maya Cancun was filled with highlights, but also some hiccups. The beach was absolutely stunning, and I loved having a room with a balcony to enjoy the ocean view. however, the initial check-in experience was frustrating and not what I expected from a hotel with 'The Level' designation. Overall, the location was great and the staff were friendly, but some logistical issues and dining experiences left me wanting more.

Rooms

8.0

My room was spacious and clean, boasting amazing views of the ocean. I appreciated the big balcony. however, there was some waiting time at check-in and I encountered a few maintenance issues with the sink.

Service

7.0

The staff were generally attentive and eager to help, creating a pleasant atmosphere for my stay. That said, I did face challenges with communication regarding bed arrangements at check-in, which was quite disappointing.

Location

8.0

The location was fantastic, with easy beach access and a beautiful stretch of sand perfect for swimming. although I found it inconvenient that it was a bit far from other dining options.

Dining

7.0

Dining options were varied but often underwhelmed me. I had a couple of decent meals, but some restaurants had odd reservation policies that complicated our dining experience.

Facilities

6.0

The facilities were well-maintained, with great lounge chairs by the beach. yet I was disappointed to discover that there was no gym or spa available during my stay, which felt like a missed opportunity.

Oliver

United Kingdom, December 2024

5.8/10

My stay at Melia Casa Maya Cancun was quite a mix. The location is stunning with a beautiful beach and friendly staff, but the dining options fell short in variety. Overall, the attentive service made the experience enjoyable, despite some limitations in the facilities.

Rooms

7.0

I stayed in a spacious junior suite that was clean. it offered a lovely view. However, the furniture felt a bit outdated, which was noticeable.

Service

Location

9.0

The hotel's location on a gorgeous white sand beach was extraordinary. It offered various swimming depths suitable for all ages, which I really appreciated.

Dining

6.0

While the breakfast and buffet were decent, I found the menu options somewhat limited. There were few choices, and sometimes the food didn't quite match the menu descriptions.

Facilities

7.0

The hotel provided essential amenities like pools and grocery shops. However, I noticed some areas that needed updates, and some facilities were under maintenance during my visit.

Leo

United Kingdom, December 2024

7.2/10

I had a wonderful stay at Melia Casa Maya Cancun All Inclusive. The beach was pristine with great service from the staff, making it ideal for relaxation. However, some areas, like room assignments and maintenance, raised a few concerns. Overall, it was a nice getaway, and I would consider returning.

Rooms

7.0

The room was spacious, though we faced some confusion with bed arrangements initially. While my suite was comfortable and had necessary amenities, it was evident that some areas still needed updates.

Service

6.0

Most staff members were very friendly and attentive, especially at the beach and pool. However, the initial check-in experience left something to be desired due to lack of clear communication regarding room types.

Location

9.0

The location was fantastic, close to the beach and easily accessible to shops and restaurants. I enjoyed the nearby flea markets and the beautiful white sand beach that the hotel offered.

Dining

7.0

Food options were plentiful with a nice buffet variety, though some restaurant procedures were unclear at times. The food quality seemed to improve throughout my stay, which was a pleasant surprise.

Facilities

8.0

The facilities, including the clean beach and the heated pool, were enjoyable. However, a few small maintenance issues in my room affected my experience slightly.

Lily

United Kingdom, December 2024

7.2/10

I had a wonderful time during my two-week stay at Casa Maya. The beachfront location and calm, shallow waters were perfect for both relaxation and family activities. However, I did encounter a few minor hiccups like the initial check-in process and some minor room issues. Overall, it was a great value for an enjoyable vacation.

Rooms

8.0

My suite was spacious with a beautiful ocean view and a well-stocked kitchen. However, I did notice that the furnishings were a bit dated, reminiscent of my first apartment. Still, everything was clean and comfortable enough for my stay.

Service

8.0

The staff truly made my experience special. They were always friendly and eager to help, except for a few moments during check-in where I felt slightly brushed off. In general, they did their best to make my stay pleasant.

Location

9.0

Casa Maya's location is fantastic, right on the beach along a gorgeous stretch of sand. I loved being able to walk along the beach and access the ferry to Isla Mujeres with ease.

Dining

7.0

The food was mostly good with plenty of choices, especially on the beach. I particularly enjoyed freshly made ceviche and potent margaritas. That said, some meals left a bit to be desired, but overall it was reasonably priced.

Facilities

7.0

The pool area was lovely and offered plenty of space for lounging. They organized several fun activities which added to the experience. However, there were some issues with service and availability at the restaurants during my stay.

Jackson

United Kingdom, November 2024

5.8/10

I had a mix of experiences during my stay at Melia Casa Maya Cancun. While the location by the sea was beautiful and the staff worked hard to resolve issues, there were several drawbacks that took away from the experience. The hotel is still undergoing renovations, and some amenities were not fully operational, which led to inconveniences.

Rooms

6.0

The room I stayed in was fresh and new, offering a stunning view, but it was missing some essential furniture and had a few issues like a hot water problem initially. The crib provided was outdated and unsafe for my child, which made our first night quite stressful.

Service

7.0

The staff were incredibly responsive, particularly Carlos the manager, who addressed our concerns promptly. However, there were times when communication was confusing, especially regarding dining reservations and room allocations.

Location

7.0

The hotel's location is lovely, right by the beach, perfect for relaxation. However, the area could get noisy at times, which affected the overall ambiance.

Dining

5.0

I found the food to be average overall, with some highlights like the Italian restaurant. However, the buffet food could have been better, especially as it seemed to improve only after a few days of our stay.

Facilities

5.0

While some facilities were impressive, like the water park, others were lacking, such as the absence of a gym and some delayed maintenance issues in the room. The Level lounge was also closed during our visit, which was disappointing.